Many of our timber items show signs of woodworm, as would be expected, given their age. Sometimes the surface texture to the wood resulting from historic woodworm activity adds interest to the piece. But we treat all of our timber items against woodworm as a precautionary measure, as soon as we receive them into the workshop, even if the woodworm has clearly been dormant for a long time.
Any wired table lamps or floor lamps that we sell are PAT tested (Portable Appliance Testing) and certified.
Any wired non-portable light fittings that we sell, such as pendants or wall lights, aren’t valid for PAT testing, as they require hard-wire installation. But we always test these items to check functionality and re-wire them if necessary prior to sale. However all such items, which require hard-wire installation should be tested and installed by a qualified electrical contractor, as we cannot guarantee their safety once on site.
Occasionally we offer for sale table lamp bases or pendant/wall fittings which have not been wired. This will be indicated clearly in the item description. In this instance it is the purchaser’s responsibility to arrange wiring, should they wish to do so, and we recommend that this is undertaken by a qualified electrical contractor.
We do our best to provide accurate descriptions of the items we sell, as well as multiple images to show as much detail of the item as possible. We will also state clearly any specific flaws in or damage to the item that might not be anticipated in relation to the age or usage of the item.
But please bear in mind that the items we sell are all vintage items, and therefore in most cases will bear witness to their age and many years of use. Most of the items we sell will have some imperfections and signs of age and wear, such as scratches, colour variations or historic woodworm (always treated – see ‘timber treatment’ above). But this is generally perceived as being a good thing! The most appealing vintage items are usually those with a characterful, well-worn appearance.
We often sell seating such as sofas and armchairs in ‘as found’ state, for re-upholstery by the purchaser. However, we also offer an upholstery service for these items, whereby we can provide a quote for re-upholstery in the purchaser’s choice of fabric (subject to current fire regulations). Please contact us to discuss your upholstery requirements.
Items of upholstered furniture manufactured post 1950 do not comply with the furniture and furnishing fire safety regulation of 1988. Therefore such items are sold by Mole Vintage as decorative pieces.
We will supply delivery quotes for all items, if requested. We usually send smaller items via ParcelForce 48 hour delivery service, and larger furniture items via a trusted courier company. Smaller items sent by ParcelForce are charged at cost plus a small charge for packaging materials. Unless we’re informed to the contrary, delivery quotes for larger items sent by van courier assume ground floor delivery with someone at the receiving end able to assist the driver with lifting. If that is not the case, let us know, and we can obtain a quote for a 2-person delivery.
With regard to items sent by post, ParcelForce will not insure against breakages of glass or ceramics, therefore their insurance only covers loss when sending this type of item. Please note that Mole Vintage cannot be held responsible for items once they have been posted via ParcelForce.
Purchasers are welcome to arrange their own collection. All our items are stored at our workshop near Princetown on Dartmoor in Devon. This is accessed via narrow lanes, so it’s worth checking with us on size of the vehicle making the collection, and also worth bearing in mind potential adverse weather conditions on Dartmoor during the winter months.
We issue invoices for all transactions via e-mail, and we accept payment via bank transfer (BACs), cash, cheque or Paypal (subject to surcharge to cover Paypal commission). Full payment is required prior to any dispatch of items
We regret that we cannot offer refunds on our items, unless your item has specific damage (i.e. not age-related general wear and tear) that was not clarified in the item listing. Please ensure that you check your item on receipt, and notify us of any such issues within 48 hours. We will then request that you send us photos of any damage/listing discrepancies.
If your item is damaged during transit via a courier company booked by us, we will liaise with you to address the issue with the courier company.
Also please check carefully the dimensions of any furniture prior to purchase. It is the purchaser’s responsibility to ensure that the item will fit through all access points and into their space. We cannot offer refunds because an item does not fit through the door or in the proposed space.
Please do contact us via phone or e-mail if you need more information on an item – whether it’s additional dimensions, specific queries regarding condition, feasibility of customisation or painting, etc. We are very happy to help, and will do our best to answer your queries. Our stock isn’t readily accessible, as our workshop is in the middle of rural Dartmoor in Devon, but intrepid purchasers are always welcome to visit us there (by appointment only, as we’re frequently out of the workshop) to view an item.